Returns & Exchanges

At ONE, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day return window for all unworn items in their original packaging. Our streamlined process ensures that if a fit isn't perfect, your exchange or refund will be handled with absolute care.

Return Process

• 1.
  Initiate Your Request

  Log into your ONE account and navigate to your order history to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the unworn items with original tags attached into the shipping box and include the provided packing slip.

• 3.
  Attach Shipping Label

  Download and print the prepaid return label from your email and secure it firmly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and use the provided tracking link to monitor your return until it reaches our warehouse.